28.11.23 12:39 PM By Dmitri Plotnikov

Enhancing Sales Efficiency with PowerApps and DocuSign Integration:

A Case Study for a Telecom Team


A telecom team of 20 sales managers was encumbered by slow, paper-based contract processes. To address this, they sought to integrate advanced e-signature capabilities into their workflow to expedite contract signings and approvals.

The Challenge:

  • Manual Process Drawbacks: Managing approximately 500 contracts monthly, the team was mired in inefficiencies due to paper-based methods.

  • Time-Consuming Contract Approvals: 

  • Document Security and Compliance: The physical handling of contracts poses risks to document security and regulatory compliance.

Technical Hurdles:

  • Seamless Integration: Incorporating DocuSign's e-signature solution within their existing PowerApps framework.

  • User Adoption: Ensuring the sales team, with varying technical skills, could quickly adapt to the integrated system.

  • Maintaining Compliance: Adhering to digital signature laws and standards in the telecom industry

Our Approach:

  • PowerApps and DocuSign Integration: Customized a PowerApps platform to integrate seamlessly with DocuSign, enabling digital contract management and e-signatures.

  • Automated Workflows via Power Automate: Leveraged Power Automate to streamline document circulation, thus reducing manual oversight and speeding up the approval process.

  • Secure Cloud Storage with Azure: Utilized Azure Cloud to safely store digitally signed documents, ensuring data integrity and compliance.

  • Targeted Training for Sales Managers: Conducted focused training sessions for the sales team to facilitate a smooth transition to the new digital process.


  • Contract processing time was reduced from 10 days to just two days, an 80% increase in efficiency.

  • The team achieved a 100% adoption rate of the new system within two weeks.

  • Errors and discrepancies in contract management decreased by 70%.

  • The company realized an estimated annual saving of $50,000 in operational costs and enhanced productivity.

Integrating PowerApps with DocuSign revolutionizes contract management, making it faster, more secure, and more compliant. This transformation is especially impactful for sales teams in fast-paced environments. Let’s discuss tailoring a similar solution to streamline your sales processes.