A telecom company sought to enhance its customer setup process, which included capturing detailed technical information such as hardware specifications, server data, and license information. Their existing process, disjointed and manual, led to inefficiencies in installations and customer relationship management. They used HubSpot as their CRM system but needed a more robust solution for capturing technical details.
Capturing Complex Technical Data: There is a need to accurately capture intricate technical details for customer setups.
Integration with HubSpot CRM: seamlessly syncing captured data with HubSpot for cohesive customer relationship management.
Improving Installation Efficiency: Reducing the time and errors associated with manual data entry to speed up service installations
Custom Data Capture Solution: Developing a system capable of handling detailed technical data efficiently
Real-Time Data Syncing: Ensuring immediate synchronization of captured data with HubSpot CRM
User-Friendly Interface: Creating an accessible interface for field technicians without compromising data detail and accuracy
Custom PowerApps Implementation: Developed a PowerApps solution tailored for capturing technical customer setup details, including hardware, servers, and licenses.
Seamless Integration with SharePoint and HubSpot: Utilized SharePoint for secure data storage and integrated with HubSpot CRM to ensure real-time data availability and consistency.
Automated Workflows via Power Automate: Established automated data capture and installation schedule processes, significantly reducing manual intervention.
Realistic Training Programs: Conducted focused training sessions to ensure accurate and efficient system use, particularly emphasizing the importance of data precision.
Capturing technical details accurately is crucial for telecom companies to ensure efficient customer setups and service. Our integrated PowerApps, SharePoint, and HubSpot solutions offer a comprehensive approach to managing these details effectively. Let’s discuss how we can customize this solution for your business needs.
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What our clients say
With the help of PasynSoft and their amazing products and services, we have completely transformed how we gather technical information for our telecom business. Their smart solution easily collects all the detailed data we need, connects smoothly with our systems like HubSpot CRM, and has cut down on errors we used to make while typing things in by hand. With their help, our work got faster by half the time, and we're now super accurate, making way fewer mistakes—thanks to their easy-to-use system, our team is more efficient than ever!
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CEO PasynSoft LLC | Cloud Solutions
PasynSoft is a specialized IT solutions provider focused exclusively on the telecom industry, serving small and medium-sized businesses within the US market. The company excels in developing, integrating, and supporting custom IT solutions designed to optimize business processes and enhance efficiency for telecom companies. By conducting an in-depth analysis of a company's internal operations, PasynSoft delivers tailor-made solutions that precisely cater to the unique needs of the telecom sector. Clients working with PasynSoft gain access to tools that are not only aligned with their business goals but are also crafted to address the specific challenges and opportunities of the telecom industry.