About App
Background
A telecom company was encountering challenges in managing its Direct Inward Dialing (DID) numbers efficiently. Previously, mismanagement led to inaccuracies and unwanted extra charges. To streamline this process, the company sought to integrate its DID management with leading carriers like Telnyx and Bandwidth using a robust technological solution.
The Challenge
Inefficiencies in DID Management: Prior systems were inadequate for effective management of DIDs, causing errors and additional costs.
Demand for Real-Time Accuracy: The necessity for precise, real-time tracking and allocation of DID numbers to avoid mismanagement and eliminate extra charges.
Complex Carrier Integrations: Effectively integrating DID management with diverse carriers such as Telnyx and Bandwidth.
Technical Hurdles
API Integrations with Telnyx and Bandwidth: Developing seamless API connections to manage DID numbers across these carriers.
Automated Data Synchronization: Implementing an automated system for accurate DID data synchronization.
User-Friendly Interface Amidst Technical Intricacies: Crafting an intuitive system for telecom staff to efficiently manage DID numbers, despite the complexity of multiple carrier integrations.
Approach
PowerApps Custom Solution: Developed a PowerApps-based solution tailored for centralized DID management, integrating with multiple carriers.
Real-Time API Connectivity: Established robust API integrations with Telnyx, Bandwidth, and other carriers for real-time data updates and management.
Workflow Automation via Power Automate: Implemented automated processes for efficient and error-free allocation and tracking of DID numbers.
Comprehensive Staff Training: Ensured a smooth transition and effective use of the new system through targeted training focused on operational accuracy and efficiency.
Outcome
Achieved a 90% accuracy in DID number allocation, surpassing the industry standard.
Reduced time spent on DID management by 75%, enhancing operational efficiency.
Successfully eliminated extra charges due to DID mismanagement, leading to a 35% cost saving.
Improved employee proficiency and operational reliability, resulting in better overall service quality and customer satisfaction.
Efficient and accurate management of DID numbers is essential in the telecom industry. Our solution, integrating PowerApps with Telnyx and Bandwidth APIs, offers a sophisticated approach to overcome these challenges. Let’s discuss how we can adapt this system to fit your specific needs and improve your operational efficiency.
Testimonials
Valuable replies from our client
What our clients say
Michelle Portillo
You wouldn't believe the difference this app made for us at the telecom company. Managing DID numbers used to be a headache—errors, extra charges, you name it. But since we got this PowerApps solution on board, it's like a weight lifted off our shoulders. It's not just about numbers; it's about smoother operations, better service, and a happier team. It's been a game-changer!
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Discover firsthand how our innovative PowerApps-based app streamlines billing processes, resolves common customer problems, and enhances your overall telecom experience. It's an opportunity to see how we can simplify your life and save you time and money. We offer personalized demos, tailored to your needs, with dedicated support to guide you through the process, making your decision easier.
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About us
Dmitri Plotnikov
CEO PasynSoft LLC | Cloud Solutions
PasynSoft is a specialized IT solutions provider focused exclusively on the telecom industry, serving small and medium-sized businesses within the US market. The company excels in developing, integrating, and supporting custom IT solutions designed to optimize business processes and enhance efficiency for telecom companies. By conducting an in-depth analysis of a company's internal operations, PasynSoft delivers tailor-made solutions that precisely cater to the unique needs of the telecom sector. Clients working with PasynSoft gain access to tools that are not only aligned with their business goals but are also crafted to address the specific challenges and opportunities of the telecom industry.
