About App
Background
A telecom company faced ongoing challenges in maintaining up-to-date product and service information, crucially needing real-time data from major carriers like AT&T, Verizon, and T-Mobile. Additionally, the company required accurate address verification for service installations and customer account management, necessitating an integration with the USPS Address Verification API.
The Challenge
Diverse Carrier Data Integration: Streamlining the integration of data from various carriers and ensuring consistent updates was complex.
Accurate Address Verification: Incorporating reliable address verification into their system to enhance service delivery accuracy.
Real-Time Data Accuracy and Accessibility: Keeping sales and support teams updated with the latest carrier information while ensuring customer addresses are verified in real-time
Technical Hurdles
Robust API Integration: Creating seamless connections not only with carrier APIs like AT&T, Verizon, and T-Mobile but also with the USPS Address Verification API.
Consistent and Automated Data Synchronization: Ensuring real-time synchronization of carrier data along with address verification.
Intuitive Interface for Complex Data: Designing a user-friendly interface that could handle complex data streams effectively.
Approach
PowerApps Centralized Platform: Developed a PowerApps solution to aggregate and display data from multiple carriers and the USPS address verification service.
API Integrations for Real-Time Updates: Connected with APIs from AT&T, Verizon, T-Mobile, and USPS to ensure continuous and automatic data updates.
Workflow Automation with Power Automate: Leverage Power Automate for efficient data synchronization and workflow management.
Targeted Training for Staff: Conducted thorough training sessions, helping staff navigate the new system and understand the integration benefits.
Outcome
Cut down carrier data update times from 12 hours to 30 minutes and address verification to real-time.
Achieved a 99% accuracy level in both carrier service information and address verification.
Sales and customer service efficiency improved by 40%, credited to instant access to accurate data and verified addresses.
Reduced customer complaints related to service information and installation errors by 85%.
In the fast-paced telecom sector, having access to accurate, real-time information is key to operational success and customer satisfaction. Our integrated PowerApps solution, encompassing major carrier APIs and USPS address verification, provides a comprehensive approach to these challenges. Let’s discuss how we can customize this solution for your business requirements.
Testimonials
Valuable replies from our client
What our clients say
Sandy Brent
Using PSS circuits has been a game-changer for our telecom company. It's like having a magic tool that instantly gets us real-time information from big carriers like AT&T, Verizon, and T-Mobile. It also makes sure addresses are correct, matching them with USPS records. It's made our work so much easier. Before, we experienced updating information, and it took us 10 hours, but now it only takes us 30 minutes! My team feels super confident now, serving customers better, and our sales have gone up. We hardly get any complaints anymore; things just run smoothly. This app is a lifesaver, making our job much easier and efficient.
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Discover firsthand how our innovative PowerApps-based app streamlines billing processes, resolves common customer problems, and enhances your overall telecom experience. It's an opportunity to see how we can simplify your life and save you time and money. We offer personalized demos, tailored to your needs, with dedicated support to guide you through the process, making your decision easier.
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About us
Dmitri Plotnikov
CEO PasynSoft LLC | Cloud Solutions
PasynSoft is a specialized IT solutions provider focused exclusively on the telecom industry, serving small and medium-sized businesses within the US market. The company excels in developing, integrating, and supporting custom IT solutions designed to optimize business processes and enhance efficiency for telecom companies. By conducting an in-depth analysis of a company's internal operations, PasynSoft delivers tailor-made solutions that precisely cater to the unique needs of the telecom sector. Clients working with PasynSoft gain access to tools that are not only aligned with their business goals but are also crafted to address the specific challenges and opportunities of the telecom industry.
