About App
The Challenge
Outmoded Billing System: The existing system was unsupported and inefficient, leading to billing inaccuracies and customer dissatisfaction.
Data Synchronization and Accuracy: Needed a reliable way to synchronize service usage data with billing, ensuring real-time accuracy.
Reducing Operational Overheads: Aimed to minimize the high costs associated with the manual and inefficient billing process.
Technical Hurdles
REST API Integration with Rev.io: Developing a robust interface between the telecom services and Rev.io’s billing system using the REST API.
Automated and Reliable Data Transfer: Implementing an automated system for accurate and timely data exchange.
User-Friendly Interface Amidst Technical Complexity: Balancing the technical sophistication required for API integration with an easy-to-use interface for employees.
The Challenge
User Adoption and Training
- Comprehensive Training Programs: Conduct tailored training sessions and workshops that cover all aspects of the new system. Include hands-on exercises, demos, and interactive sessions to familiarize users with its functionalities.
- Continuous Support and Resources: Establish a dedicated help desk or support team that provides ongoing assistance, FAQs, and user guides. Create online resources and video tutorials accessible to employees at any time.
The Challenge
- Without an in-house development team, maintaining and updating the PowerApps-based solution could pose challenges in keeping the system up-to-date and addressing evolving business needs.
Ongoing System Maintenance and Updates
- Vendor Support and Collaboration: Establish a partnership or support agreement with the PowerApps solution provider for ongoing maintenance, updates, and technical assistance.
- Outsourced Development Services: Consider outsourcing specific development tasks or enhancements to external agencies or freelance developers on an as-needed basis.
The Challenge
Data Migration and Integration
- Thorough Planning and Testing: Develop a meticulous migration plan that includes data validation, integrity checks, and backups. Conduct extensive testing in a controlled environment before the actual migration to identify and address potential issues.
- Collaboration with Experts: Engage data migration specialists or consultants who specialize in seamless integration and migration to ensure a smooth transition without data loss or corruption.
The Challenge
- Even with a mobile-optimized system, ensuring consistent access and usability across various devices used by field staff remains a concern.
Ensuring Mobile Optimization and Accessibility
- Cross-Device Testing: Prioritize rigorous testing across different devices, screen sizes, and operating systems to ensure a consistent user experience. Implement responsive design principles to adapt to various screen sizes.
- Feedback Loop from Field Staff: Encourage feedback from sales representatives using the mobile system to identify any usability issues or improvements needed for better on-the-go functionality.
Testimonial
What Our Customers Say
"I'm so grateful for PSS Billing System's outstanding services. With their PowerApps-based app, I can easily view my billing history, avoid late fees with timely reminders, and receive prompt assistance for billing issues. They've made my billing experience incredibly convenient. "
Shawntel Morgan - CEO of Morgan Clothing Inc.
What Our Customers Say
Our company struggled with outdated billing software that couldn't keep up with the surge in data usage reports. The PowerApps-based application provided by your team transformed our billing operations. Now, we can automatically calculate charges for millions of data points daily, customize bills with real-time promotions, and our customers enjoy a clear, concise billing experience. This app has cut our processing time in half and significantly reduced billing errors.
James Carter
Get Free Demo
Discover firsthand how our innovative PowerApps-based app streamlines billing processes, resolves common customer problems, and enhances your overall telecom experience. It's an opportunity to see how we can simplify your life and save you time and money. We offer personalized demos, tailored to your needs, with dedicated support to guide you through the process, making your decision easier.
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About us
Dmitri Plotnikov
CEO PasynSoft LLC | Cloud Solutions
PasynSoft is a specialized IT solutions provider focused exclusively on the telecom industry, serving small and medium-sized businesses within the US market. The company excels in developing, integrating, and supporting custom IT solutions designed to optimize business processes and enhance efficiency for telecom companies. By conducting an in-depth analysis of a company's internal operations, PasynSoft delivers tailor-made solutions that precisely cater to the unique needs of the telecom sector. Clients working with PasynSoft gain access to tools that are not only aligned with their business goals but are also crafted to address the specific challenges and opportunities of the telecom industry.
